Returns & Exchanges

We hope that you fall in love with your new purchase from, but if you decide it's not the right match, you can return it for a full refund or exchange within 30 days of receiving your order.
To return an item for a refund or exchange, please fill out our Online Returns & Exchanges Form and include that with your item(s).

Online Returns Policy

  • All items sent back to The WoolPress must be unworn, unwashed, in the original packaging with all tags still attached
  • Exchanges can be for a different size/colour of the same item, subject to availability. If your desired item is not available, a refund will be processed
  • Refunds will be issued back to the original form of payment
  • For hygiene reasons, we are unable to accept returns on underwear. We will, of course, always meet our obligations under the Consumer Guarantees Act
  • Delivery charges back to us are non-refundable
  • Our Online Returns Policy differs from our policy instore



Please refer to our Refund Policy


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